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Terms of Use

Terms

Coldstream Brewery through the images and content material contained within this website, encourage the consumption of alcoholic beverages by adults of legal drinking age only. By viewing the content on this page you are consenting to being of the legal drinking age as defined by the laws of your country.

Coldstream Brewery recommends that its products be enjoyed responsibly and in moderation.

Unless otherwise acknowledged, copyright in all material on this website is owned by Coldstream Brewery. Persons wishing to reproduce content within this website must seek the permission of Coldstream Brewery.

Returns Policy

Thank you for shopping at Coldstream Brewery.

If you are not entirely satisfied with your purchase, we’re here to help.

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

All Coldstream Brewery purchases made at coldstreambrewery.com.au can be exchanged or refunded either by return post or in person at Coldstream Brewery, 694 Maroondah Hwy, Coldstream.

Online Returns via return post:

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

03 9739 1794
info@coldstreambrewery.com.au

Please provide the following information so we can assist you as quickly as possible:

Your name

Date your order was placed, if applicable

Your Sales Order Reference Number, if available

Your tracking number, if available

Brief description of the problem you are experiencing

Please note we do not provide refunds for change of mind.